How do we report people if we can't see their profiles?
So what's up with that? So now cheaters and griefers don't have to worry about anything because we can't see their profile to report them?
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Can you not use the report button on the tally screen? I don't think I've ever needed to click on someone's profile to report them.
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If you REALLY want to report someone and not have the report ignored, you submit a report through support. You need their Steam ID.
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When you report cheaters or griefers you need to have some proof. You provide with support tickets where you write STEAM ID of offenders. Now that we can't do it we effectively can't report anything.
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One would assume that the in-game report function includes this information in what gets sent to Behaviour, along with relevant data to watch the match in their internal replay tool.
The in-game reporting system has to be enough. If you're putting an outsized evidence collection burden on the victimized player, it's not functional. The purpose of an in-game reporting system is that it does this type of heavy lifting, so that data related to player offenses make it to the CS team. That is the whole point of it.
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Some offenses are listed as 'customer report ticket REQUIRED' - this can be found in the game rules section. So essentially, you can't report people for hacking without their steamID, so they really need to change the system or add this back
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Have you ever reported anyone? They specifically ask for proof. Just a description is never enough.
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This is the way I assume it works, because this is how a functional, actionable reporting system would work in any normal game.
1) Someone is doing something report-worthy. Maybe they're hacking or exploiting, maybe they held the game hostage, maybe they said something really racist in chat, or whatever.
2) At the end of the game, I click the thumbs down, select the category, type an explanation into the chat box, and send it off.
3) The report tool sends the following information to Behaviour's customer service:
- The category/text of my complaint.
- The entire chat log for the match, both lobby and post-game.
- Steam64 IDs / gamer tags for every player in the match.
- A data log that includes whatever instructions Behaviour needs to load into their internal replay viewer and watch the match from all POVs as it unfolded.
4) Behaviour takes appropriate action based on this information.
If this isn't what's happening, then the report system is broken and not functional. If you are expecting a player to record video and go figure out everyone's Steam64 IDs -- I'm guessing most players rarely if ever do the former and don't know how to do the latter -- then we have a report system that isn't punishing people appropriately.
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This is being looked into, when I get more information I will let you know.
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You are right to assume that the in-game support feature should provide all data to the CS team (even replay data), but that's not how it's implemented. That is a big difference. From your assumption 3.1 and 3.2 are correct, 3.3 is debatable, 3.4 is not logged by BHVR.
Apart from harassment offenses (which have to come through the in-game chat) you need to submit proof in forms of either screenshots or video using the support feature from their website, AFTER you submitted an in-game report. For submitting a support ticket you need to provide the Steam ID64 of the offender, and if they indeed removed the possibility of checking the steam profile of other users (i haven't played a match yet) then, hackers or griefers are free to troll since you cant submit any proof now.
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If this is the case, the reporting system is absolutely broken, and the burden is on Behaviour to improve it. If you have to fill out a form in triplicate every time an incident happens, ain't no hackers getting dealt with in this game. Nobody is going to do a bunch of work to report someone.
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Yeah, that is the way they designed the support feature. On a side note i can understand why they choose this approach. Think about how many players are submitting tickets for camping/tunneling/teabagging etc and saving data to replay each match would require a huge amount of storage, and that's not cheap. So from a business point of view their approach is cost-efficient, not to mention how much time might be wasted to watch legit matches, just because someone didn't accept that he/she lost.
As a consumer it's not a good system, at all, and they should find a middle ground between your idea and their current implementation.
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what do you mean by cant see the profile? Can you hide your profile now? is a new feature or a bug? PC steam or different platform?
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what you can do is click each survivors profile pre game and then after if needed just open steam overlay and you will have them..or just x them off if not needed
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It wouldn't be that much storage. I'm not talking about sending video files -- I'm talking about a replay data file, a set of instructions that a replay viewer could load and carry out so that the match could be viewed. Picture something like a Warcraft 3 replay file.
Also, I'm sure they would still dump bad reports as quickly as they currently do.
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You can do that but first you have to always remember to do it and secondly what about when I play survivor and there is a cheater killer that needs to be reported?
Thank you!
Unfortunately this is how it works right now. This is the game that made me play with recording software on because report system isn't fleshed out.
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Is an Ingame Report for Hacking enough? Just had this guy:
Clearly Hacking, he had the Fog Whisperer Charm and the Tome 3 Level 4-Charm (which was not obtainable until 5 minutes ago).
So is it enough to just report ingame? Will this be looked at if its an ingame Report?
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Just had a really fun match and wanted to add the killer, but couldn't see his profile. What is BHVR doing? There needs to be away to socialize post game if people close chat, every game does that.
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Been seeing people use the fog whispers charm, about an hour ago I played against a legion who had that charm, weird enough when I asked for his youtube channel/twitch he said that he doesn't do dbd content and that just plays it for fun, he said that the charm was added for him, which doesn't make sense, also saw a legacy meg with 60 hours of gameplay, I thought people farmed for days to get 1 piece of legacy but I'm not sure.
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