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Can someone tell me what happened here?

So I want to be clear that's not sarcasm. Like I'm pretty new to the game and I genuinely want to know what I didn't know so I can do better next time. Like I didn't think you could open the hatch unless you had a key or you were the last survivor. Clearly I'm mistaken in my inexperience so what exactly did happen here? I posted both screenshots because it won't let me just post the video.


No key, no chest to my knowledge I was doing pretty solid pressure and none of them were out of my LOS for an extended period of time. I hooked one person and then I rang my little cowbell to go find someone else but I heard the pop behind me so I turned around and went back to hit whoever freed them and they just took three steps opened the hatch and dropped in. If they did find a key I take it it opens the hatch instantly without any like extended action? That's the only thing I can think of but again, very new to the game so I could be missing something that's completely obvious to everyone else with more experience than me.



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