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White Ward not working 100% of the time.
I apologize if this was already listed, every time I tried to use the search feature I received a message saying "Something has gone wrong. We've run into a problem and are unable to handle this request right now. Please check back in a little while."
White ward doesn't always seem to prevent loss of items/addons. Just today I've returned from a trial with a missing item (confirmed by checking numbers of items/addons, its been doing this a lot recently) with a ward still equipped.
I'm not sure what causes it, other than it might be related to switching to other survivors to spend points, and then switching back to the survivor with the white ward and items equipped. Typically I will set a survivors loadout for the next match, and then spend points while I wait for matchmaking to find a game and then switch back.
Sometimes it works, sometimes it doesn't. When it is working, then I keep my items/addons whether I survived or died, with only the number of wards decreasing (assuming I didn't drop them from Franklin's). None of the cases of missing items were related to Franklin's.
Additionally, sometimes the white ward offering isn't being shown on the initial loading screen, but when I checked the in-trial menu, it seemed to be listed there.