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Xbox - Progress Deleted/Overwritten

Member Posts: 66
edited September 2020 in Bug Reporting

For Reference, I'll refer to the account which was overwritten as "Account A" and the account that was copied from as "Account B."

On my Xbox, there are 2 accounts with differing levels of progress. Account A has inherited all character progress from Account B for an unknown reason. Archive progress and account level was not overwritten, but the actual character levels (for instance Account A had a Prestiged 3 Nea) was overwritten and instead had Account B's level 40 Nea with no prestige. Perks, items, etc were overwritten as well. Cosmetics from Account B that were purchased were also inherited for some reason, yet any cosmetics earned from past rifts were not.

I have no idea nor indication why Account A suddenly inherited Account B's character data, but I would like to restore Account A's progress if possible as they had large differing character progress. Any sort of help or feedback would be extremely appreciated.

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