We have temporarily disabled Baermar Uraz's Ugly Sweater Cosmetic (all queues) due to issues affecting gameplay.

Visit the Kill Switch Master List for more information on this and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list

DBD app launch issues

I have been trying to play Dead By Daylight since rank reset on the 13th and I have been having off and on issues getting this game to launch. I manage to play it only 3 or 4 days this month because it won't launch. 

I spent 2 hours with Microsoft and Xbox to see it it was a issue they can fix but both companies told me to contact Day By Daylight support. 


When I try to launch the Dead By Daylight app it tells me "Please try again for some reason dead by daylight took too long to start (0x8027025a)"


I tried different things to try to fix this issue and nothing is working.


- I held the Xbox power button in for 10 seconds then unplug the cord for 5 minutes.


- I did 2 soft resets


- I did 2 factory resets of keeping the apps and games.


- I did 2 factory resets of deleting all apps and games


- I tried to manage and add-ons and clear the saved Data but nothing is there.


PLEASE HELP!!!

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