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Game crash when trying to leave match result screen

How_Hamhaesque
How_Hamhaesque Member Posts: 39
in Bug Reporting

On PC (Steam)

I've had the game crash when I try to leave the match result screen. It seems to happen when I complete a tome challenge but I haven't played much so it could be a coincidence.

Steps:

  1. Boot the game
  2. Play a match (maybe only as Killer, haven't tried Survivor)
  3. Try to leave after looking at the results screen (maybe with a completed tome challenge)
  4. Notice the game crash


And here's an image of the dialog box that pops up

Crash screen.jpg


2
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2 votes

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Comments

  • peachblade
    peachblade Member Posts: 68

    Okay, so, I'm not a tech genius or anything, but, here's my advice:

    If the game itself was crashing, an Unreal Engine crash report tends to pop up, with the option of sending or not sending the report as well as giving your email. This seems to be a driver issue, so here's what I'd do:

    -Make sure my drivers are updated, if they are, maybe rollback and see if it happens.

    -Make sure your PC meets the minimum requirements to run DBD.

    -Verify the integrity of your game files.

    -If you have have GSYNC monitor, disable GSYNC. There is an Unreal Engine bug that can happen and cause frame drops and it could cause crashing, I'd imagine.

    -Verify the health of your GPU itself.

    -Turn off overlays, like Discord or Steam.

    -Check Windows updates.

    That's all I've got, I know it's a lot of basic boring stuff but one of these could be your problem.

  • peachblade
    peachblade Member Posts: 68

    Found this thread that may help: https://forum.deadbydaylight.com/en/discussion/129863/unreal-engine-is-exiting-due-to-d3d-device-being-lost