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Party matchmaking not working

Hey my friend and I have been trying to play together but matchmaking only puts one of us in the lobby and leaves the other searching, hes playing from the EU but we have never had this problem happen with any other game, the same goes for custom games where like 80% of the time he doesnt connect and we have to remake and keep trying over and over and its incredibly frustrating, he's played with other people just fine who also live in NA like me but the moment im included matchmaking just starts having a heart attack, i dont know if its my end or the server end at this point because this is the only game to have acted this way like I said but it does only really happen with me so far so im unsure as to the exact source of it, either way, could you please give me a solution whether its through a bug fix or just advice on how to make this stop happening? Thanks a lot

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