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Why is this still happening?

I had just taken a few weeks break from this game because of the multiple hackers I've been bumping into, but I wanted to try out the new chapter since the killer looked very intriguing. My mistake. My very first match on and I run into this guy who switches from survivor to Hag at the last second in the lobby.

I've spent a long time playing this game and I'd love to be able to have fun playing it again, but this whole thing has gotten way too out of hand and seemingly nothing is being done about it. Its very disappointing and I don't know how anyone has the willpower to keep playing this game in the unfortunate state that its stuck in.

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