We have temporarily disabled Baermar Uraz's Ugly Sweater Cosmetic (all queues) due to issues affecting gameplay.

Visit the Kill Switch Master List for more information on this and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list

Still no Shards and the support desk is not helping

Has there been any word on the shards issue? I tried to contact the support to get so kind of of help but i got nothing be the same answer twice in the same support ticket. How can they go in to someone's account remove thing but cant send out Shards correctly to people who played Leatherface.