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Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost.

Zorasnite_TTV
Zorasnite_TTV Member Posts: 3
in Ask the Community

constantly getting this crash report, almost happens every game on some days, always the same:


Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')


DeadByDaylight_Win64_Shipping {0x0000000000000000} + 89313743 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 89205730 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 89270433 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 94089126 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 94207155 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 94233668 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 94172134 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 94224126 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 90442239 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 94026687 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 93950702 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 93989257 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 82929723 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 103337042 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 103338275 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 84394903 bytes

DeadByDaylight_Win64_Shipping {0x0000000000000000} + 84368817 bytes

kernel32 {0x0000000000000000} + 75453 bytes

ntdll {0x0000000000000000} + 384952 bytes


any help fixing this would be appreciated as some of these crashes cause me to get locked out of game for up to 15 minuites!

Answers

  • Zorasnite_TTV
    Zorasnite_TTV Member Posts: 3

    pc specs:

    Case: Lian Li 011 Dynamic

    motherboard: Asus ROG STRIX X550-E GAMING

    CPU: AMD Ryzon 9 5950X

    GPU: Asus NVIDIA GeForce RTX 3090

    RAM: 64gb G.Skill Trident Z Royal

    Monitor 1: LG 38” Class Curved UltraWide QHD+ Gaming Monitor (38GL950G-B)

    Monitor 2: LG 27ML600M 27" IPS

    Webcam: Logitech Stream Cam

    Headset: Astro A50

    Microphone: RODE NT USB

    Keyboard: Logitech G915

    Mouse: Logitech G903

    Other: Stream Deck XL

  • Mooks
    Mooks Member Posts: 15,082

    Just to make sure (and bump it for you so maybe Someone with more knowledge sees it and can help):

    you have tried checking DbD files and re-installing it as well as having all drivers up to date?

    Since you mentioned streaming, is the problem happening only on stream or even when you are not currently streaming?

  • Zorasnite_TTV
    Zorasnite_TTV Member Posts: 3
    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3337011#Comment_3337011

    yes happenes both when streaming and not. all files have been verified through stream and i have even gone to the extreme of a full pc rebuild with the same issue. yes all drivers are up to date. i appreciate you bumping this post, was unable to complete my stream todfay with the game crashing 5 times on me! super frustrating.