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What is a community manager/liaison's role? Why do they seem so disconnected from the community?
Over the years of playing DBD I've seen a lot of questions go unanswered, or if they are answered, it's just a copy/paste from the patch notes or it's generic enough to not provide any information at all.
From my perspective, community managers are supposed to be the POCs between the developers and the community. But I hardly ever see them actually giving feedback back to the community.
Their knowledge and position could be used to provide the community with explanations and insight into why certain changes were made, or why things are the way they are, but that hardly ever happens. Why?
I often visit McLean (ex DBD dev) on his twitch channel and he very often answers questions about DBD. Things like why does billy have an overheat, why certain addons the way they are, why certain changes were made. I love how in-depth his answers are and it's often changed my opinion on something I initially disagreed with because he explained and a gave a reasoning to the why so well, it just made sense after he explained it.
If McLean can provide this type of feedback, why can't our community managers do the same? Is there a problem with communication between the community managers and devs? What's really the issue? Why are decisions or changes to the game so non-transparent?
For example, the upcoming change to billy's addons, I'm sure there's a valid explanation or reasoning, but I haven't been able to see that anywhere, and most of the community is left scratching their head just wondering why.
I would love if BHVR had some sort of platform where our community managers could answer questions and be transparent about changes or game mechanics. Something that allows for players to openly ask questions that community managers could be active in, then easily searchable so they are not answering the same questions over and over again (this forum doesn't allow you to search community manager responses). Perhaps a blog, or hell, just one of you jump on twitch once a week and play some matches while answering questions from chat similar to how McLean does it. That kind of engagement would be priceless and would definitely provide clarity to why DBD is the way it is.
Right now twitter is running a player satisfaction survey, BHVR always asks for feedback from the community, but it's not a two way street, where's the feedback back to the players?
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BHVR already has the ability to do this, but they choose not to use it. They could easily just go through the posts in the feedback section of these forums, and respond more often. They could easily just go through the posts in the bug section of these forums, and responded to those too.
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They do respond on here. I agree they could do it more often but it may not be up to them.
Also if they ever get their information wrong, or if it was the correct information at the time they said it, but things later changed in development, many people accuse them of "lying" so I'm sure they try to avoid that as much as possible.
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