Please note: Although we may stop by occasionally, this is not a developer Q&A.

Black screen crashing on PC

TheGeneral588
TheGeneral588 Member Posts: 4
edited May 2023 in Ask the Community

I posted this in the bug section but was told it wasn't a bug and to repost here. I'm pretty sure it's a bug, but if I can't post it there, what can I do. So any help would be welcome.

Been having the issue since the last patch. When I am in the game it will at some point just black screen and I can do nothing, any audio will continue to play until I restart my PC and restarting seems to be all I can do. Can be in the menu screen when idle, or in a game. Alt+Tab and graphics driver reset (win+ctrl+shift+B) don't work.

I have uninstalled and reinstalled DBD, and verified game files. Uninstalled Reshade. Uninstalled and reinstalled EAC before playing. Made sure graphic drivers were up to date. Reinstalled Windows updates. Monitored data whilst playing (all seems normal). Not overclocked. Changed graphic settings. Deleted the local DBD file (saw somewhere it might help)

Also, this only happens on DBD, I have tried other games and had zero issues.

Video Card - NVIDIA GeForce RTX 3090 Ti

Processor - 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz

MB - ASUS ROG STRIX Z590-E

2 x 8 GB Ram

Windows 10 Home 64-bit

Post edited by TheGeneral588 on