I did not receive the e-mail for the "Ace" charm

Rudjohns

I subscribed to the newsletter on December 25th 2022 and here is the proof

So what could be happening here?

1ettuce

Me neither it's very frustrating....I swear I never receive emails from them, check spam folder and everything, hope I could still get the charm somehow

Rudjohns

https://forums.bhvr.com/dead-by-daylight/discussion/comment/3462050#Comment_3462050

I also noticed I didnt receive a single e-mail since the day I subscribed

So something was not right

I swear I marked the option "Yes, I would like to receive newsletters, information and promotions about Dead By Daylight from Behaviour Interactive Inc. (“BHVR”). I will be able to withdraw my consent at any time."

Nazzzak

I never recieve emails

イエローミント

Me too...

Toader

Same problem here

Rudjohns

Did anyone receive it yet?

I just received an "attack on titan leaving the store" e-mail but not the code for the charm

Toader

https://forums.bhvr.com/dead-by-daylight/discussion/comment/3463713#Comment_3463713

No i did not unfortunately, probably never get it.

LeFreezy

https://forums.bhvr.com/dead-by-daylight/discussion/comment/3463713#Comment_3463713

I did, even though it was a bit hard to find cuz gmail autosorted it into one of those "promotion" folders

Rudjohns

Do you guys think this is worth submitting a ticket?

Nazzzak

https://forums.bhvr.com/dead-by-daylight/discussion/comment/3463713#Comment_3463713

I didn't even get that email

julianuqz90

I did not receive the code either and I subscribed when they asked for it! , I sent a ticket and they don't want to take charge, they are a shame!

Rudjohns

Guys, I opened a ticket and they were attentive

SkeletalElite

Same here I signed up for the newsletter and they literally have never sent me a single email. Not in spam folder or anything either

NekoGamerX

https://forums.bhvr.com/dead-by-daylight/discussion/comment/3462060#Comment_3462060

I didnt receive a single e-mail since the day I subscribed either.

so i didn't get email for this charm.....

NekoGamerX

https://forums.bhvr.com/dead-by-daylight/discussion/comment/3475925#Comment_3475925

this what I have to do to get it?

Kamikazi

I have several accounts with several different emails and still have not received the Ace charm. I have received normal/other messages from BHVR.

Rudjohns

https://forums.bhvr.com/dead-by-daylight/discussion/comment/3477046#Comment_3477046

Apparently

NekoGamerX

https://forums.bhvr.com/dead-by-daylight/discussion/comment/3478396#Comment_3478396

well i did it they ask for my in game id and got back to me tell me they looking in to it but no code.

GolbezGarlandGabrant

https://forums.bhvr.com/dead-by-daylight/discussion/comment/3479838#Comment_3479838

3.5 weeks ago they wrote me a "we'll look into it" and still haven't heard from them so good luck lol

Rudjohns

https://forums.bhvr.com/dead-by-daylight/discussion/comment/3479838#Comment_3479838

They didn't give me a code, they put the charm in my inventory

The print shows that I got both the daily login reward and the charm

NekoGamerX

https://forums.bhvr.com/dead-by-daylight/discussion/comment/3480389#Comment_3480389

yea same for me no code just got the charm with my daily login reward.

https://forums.bhvr.com/dead-by-daylight/discussion/comment/3479840#Comment_3479840

you may have it in your inventory already you don't know it I look if I were you.