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Dbd on ps4 refuses to progress beyond the initialization completed screen
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Hi this is still happening, I’ve deleted and reinstalled the game nothing works. Please get this fixed for the sake of everyone on ps4 please.
My PS4 iD is : Datwee-
Hope this can get resolved, Thanks
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Hi Jocelynbee, I'm still having the same issue on my ps4 since Thursday I'm not pretty sure if I have the problem on my Ps5 it's in another house, but my
PSN ID: tonywuey
Email: ynot.cabrera@gmail.com
Thank you
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PariLeWari14
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Has anyone actually received help and is able to play? A few pages back, Mandy said to contact customer support directly to receive help on an account level because a larger scale fix would only come with the next update. I submitted my ticket Thursday, received a reply Friday saying they were investigating the matter, if they needed any further info they would contact me again, and they would help me soon. It's Sunday now and still nothing. I feel like their "contact support directly" was just a ruse to make it seem like they're helping people when actually we all just have to wait for the update. It gets people off the forum to individual customer support where they can wait indefinitely and makes it seem like they're doing something.
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My name is RandoDarcy. When I try my account I get the loading error. But when I do it on another account on the same ps4 it works fine. Please hurry with this error. The community is loosing out on so much right now. With no reward for it.
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Riostracized is my psn Id I’m having this issue too.
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Jwhfilms007 on Playstation. It's working on ps5 but I'm having the same issue on ps4.
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Spot on, it’s happening to too many people, they’re not willing to do a hotfix bc pc players are more important to them and they know customer support isn’t helping the majority if any of us. They just don’t care.
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Ive tried asking for support but nothing but can we get confirmation for when this get fixed
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Any news on a fix bc this is bs like I'm missing out on alot of game play and streaming time if we have to wait I'm want until next update I want something in return like dbd is my streaming game that what I've been getting more view over all my other games
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I am also having this issue. I’ve kinda just given up and played other games for now.
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Like I understand why they couldn't fix it super fast. Any update to a game has to go through a Sony/Playstation authorization. But like, they could have just said that. "Hey everyone, we understand there is a problem and have a fix ready. Unfortunately due to the way we update games on PS4, we have to wait a few days to get a patch through. You can expect an update on XX/XX to fix the issue." Having bad news is better than no news at all.
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Hi I'm having this problem since yesterday my ps4 name is thepotatoeee
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Yep, still happening to me too. This is pretty bad!
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I'm having a similar issue. It works ok on my PS5 but on my PS4, it is stuck at the initialization complete message.
PS4 id: eXisTenZ
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I know I speak for all the PS4 users who haven't bought the game and are using the PS plus subscription to play dbd is feeling very much aggravated bc our money is going to waste knowing we can't play bc of this issue please someone get this fixed soon 😭 PS id is lil_beast576
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Fr bro. Im so pissed. Seeing clips of people having a blast of a time, friends playing Cage, and people like us just gotta sit and wait for devs who don’t communicate to fix it. This sucks dawg.
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Just wanted to add I also have this issue with the PS4 version. PS5 version works fine using the same account. I did notice something strange, I tried streaming the game through PS Plus and the intro for the Knight chapter played, but it clearly shows the 7.1.0 update on the main screen. When I try launching the installed version there is no intro at all it just goes to the main screen and gets stuck.
Maybe there was an issue with the PS4 update thats caused this?
PSN ID - Keo2008
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hi i’m having the same issue for weeks now. my id is: FatherRobyn and my email is: artisticrobot777@gmail.com
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I’m still having issues!
User name: darthmal75
I hope we get some kind of compensation!
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Thanks for the updates, everyone. Please contact Support regarding your account, as we are not collecting usernames on the forum any more. Thank you for your patience!
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Hello. I'm having the same issue. My psn ID is Victim-JC. Tyty. Can't wait to play again.
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Same issue, not load past initialization screen. PS4 username: B1gGothTittiez
Able to play on my wife's PS5 but not my PS4 and I want to play Nick Cage really bad with my wife.
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It’s been 6 days Im Having this problem too
ps4 Id: Fa3z_Timmy69
email: Jmains1117@gmail.com
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This is my same issue, can’t launch the ps4 version at all, I just wanna play Steve my id is TheReExistingTTV
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Support does nothing. They give us a canned response, stop putting people on a wild goose chase or actually do what you said you would, and give the personal fix.
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As many have said, Support just gives a canned response. Stop telling people to go on a wild goose chase and do what you said you would do. (Actually give the personal fix)
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For real they're not helping anyone at support this is what they said to me "Hello there,
I'm Caden from the Player Support Team! It's great to meet you.
Thank you for reaching back to us with more information on your account! I 'm very sorry to hear you are experiencing being stuck on the initialization screen which prevents you from playing Dead by Daylight. I know how you may be feeling about this.
We'll be looking into this for you to the best of our abilities, please, rest assured we'll be contacting you as soon as we have any developments, or in case we require any information to help our investigation. I must let you know this investigation could take a while, so I'll kindly ask you to bear with us during this process.
We appreciate your time and effort. If you'd like to add any details or have any questions, please, let us know.
Kind regards,
Caden. that's 5 messages in they just don't care how much time, effort, and money you've spent on this game.
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I am on PS4 pro and I am not having these issues. Not sure if this is helpful but hopefully you guys get to play again soon.
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Yep this is happening to me
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I played last night on PS4. If it freezes at Initialization refresh the game. If it freezes after initialization loads let it sit there for a little while. The screen freezes because it’s trying to load Nick Cage’s cutscene. You’ll eventually hear Nick Cage talking, and then the game will start like normal.
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Yea I let it set on the loading screen all night and It never loaded up
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My friend is on PS4 and he plays just fine. I’n pretty sure at this point seeing that some people can and some cant, it’s merely account based.
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Has there been any updates to this I have the same issue too
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Hey everyone, It’s getting fixed today At 11 am EST I just checked the patch notes. it was listed on the bug fix patch so just update ur game today and y’all should be able to finally play!
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I love that once again, despite cruising so much social media and forums, the first place i hear it is here and not from the team. Cheers for the info legend
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FINALLY A WWW!! Of course as you say I heard nothing from the devs which is funny after they said “We haven’t forgotten about you!” Sure bud. Anyways see yall in game, TIME FOR NICK CAGE LADS!!
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Finally see yall in game
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I can confirm that on my PS4 Pro, it is working after the update. For me, it went from the screen with the Trapper where it shows all the developers and then immediately goes to the screen showing the version where you have to hit X to continue. It then loads the Nick Cage video and you then have to be a little patient. I got a little worried at first, but it did go into the game. @ScorpseClown I had also wondered if it might be today as the bug fix patches after the last chapter were the following Tuesdays. So glad it worked out! Very disappointed with the process used here for moderators not to provide help and to send us to Support who couldn't just say we are working on a fix that we hope will be out by August 1st. Instead, Support was no help at all and didn't even try to resolve the issue for users. To be fair, the moderators are just a frontline and I don't blame them, but support was a joke with this issue.
Patiently waiting to see how our week of struggle and without the game becomes balanced by BHVR. I personally would prefer something more than Bloodpoints because those are easy enough to come by now. While it's not likely that we would get auric cells, something along the lines of giving us free premium track in the rift, awarding us x many levels in the current rift or providing enough rift fragments to unlock said levels, or providing shards to use in the store. Those are my ideas.
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