When reporting a bug, please follow the template provided, otherwise the report will be declined. The information requested is vital to allow us to correctly reproduce and then fix what you are reporting.
Visit the Kill Switch Master List for more information on this and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list
Been charged too many Auric Cells and Shards
Hello,
just writing here since the Chat bot doesn't let me open a ticket on the right section for this topic.
Yesterday, shortly after the event started, I charged up 6000 auric cells to buy various killers and survivors.
Unfortunately, I was deducted 350 aura cells for each character instead of just 250, which is now very annoying. I also was charged 9000 irisident shards for the knight instead of 4500. The shop now says each cost 250/4500.
The characters that I bought yesterday for auric cells for which I was deducted 350 each are: Jill, Leon, Ada, Rebecca, Renato, Wesker, Nemesis. As well as Nicolas Cage for 500 aura cells, although I don't know if it's because he's more expensive than others so the 500 for Nicolas might have been legit.
I waited a long time for the event for a discount that I now couldn't take full advantage of because the prices in the shop weren't what they should have been, and I'm disappointed.
Can I please get the overpaid aura cells and iridescent shards back? There are 100 overpaid aura cells per character (as stated I am not sure about Nicolas), so at least 700 aura cells and 4500 irisident chards are missing on my side now.
Playing on PC/Steam.
Thank you for your help and have a nice day :-)