When reporting a bug, please follow the template provided, otherwise the report will be declined. The information requested is vital to allow us to correctly reproduce and then fix what you are reporting.
Visit the Kill Switch Master List for more information on this and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list
Game crashing on launch
the following error happens when i launch:
Fatal error: [File:C:\J2\lPCs\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873] Output->GetDisplayModeList(Format, 0, &NumModes, ModeList) failed at C:\J2\lPCs\Engine\Source\Runtime\D3D12RHI\Private\Windows\WindowsD3D12Device.cpp:1942 with error E_FAILDeadByDaylight_Win64_Shipping {0x0000000000000000} + 97574018 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 97554012 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 80113618 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 80093179 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 80058172 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 80137816 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 134091501 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 134145880 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 125163190 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 125202460 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 125281293 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 125201763 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 134184167 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 134165731 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 127703163 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 79962265 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 50188076 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 50245846 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 50246250 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 50250063 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 50297124 bytes
DeadByDaylight_Win64_Shipping {0x0000000000000000} + 148922146 bytes
kernel32 {0x0000000000000000} + 95044 bytes
ntdll {0x0000000000000000} + 337585 bytes
it happens after i launch, but before any cutscenes. it just shows the loading image with trapper, no sound, and then crashes. I get the same codes every time and I've tried about 5 times total with restarts to steam and the computer.
Please help.