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Loosing insane amount of bloodpoints cus of server crash

Janse
Janse Member Posts: 32
edited August 29 in Bug Reporting

3 times just today, i gave last survior hatch while playing as killer, they jump through hatch, game then freezes, and it says disconnected connected from server, im tired of loosing soo many bloodpoints cus of server crashing! fix plx! i lost over 100k bloodpoints each game

Post edited by BoxGhost on
2
2 votes

Declined · Last Updated

This looks like a technical issue, if you still require assistance please ask other forum users in the Ask the Community sub section as we do not offer technical support on this forum. Please contact our Support Team here: https://www.bhvr.com/contact-us-2/

Comments

  • neuromances
    neuromances Member Posts: 23
    edited August 29
    DeadByDaylight.log

    +1

    I just had this happen on my first match playing against Dracula - everything was fine the entire match, but as survivor I found hatch, hopped in, the game stalled, and then it said Match Disconnected and I lost all my bloodpoints. I did happen to save it though, here's a video of what happened. I will note I was also able to jump directly into another match, but if we're gonna keep losing points I don't see it's worth the risk.

    EDIT: Attached my logs — sorry they're long, I kept playing without issue for the evening, it seems to be fully related to the hatch escape.

    Video:

    https://imgur.com/a/OxpcPNT

    Post edited by neuromances on
  • eisenbuns
    eisenbuns Member Posts: 105

    Piggybacking here. We previously had two 100+ post threads about this problem dating back over a year. At one point, this was an acknowledged bug and was under review by the dev team. However, now the mods have closed those two threads, citing the age of the threads. And rightfully point out that whatever was causing the issue before, might not b e causing the issue now, so it's important to track those things separately. We were advised to make a new thread, so I do hope that a mod doesn't close this thread calling it a technical issue. This is a well-documented, long-lamented problem.

    image.png

    For Screen Readers: The above image is a quote from Admin/Mod Jocelynbee. It reads "Thanks for reporting this issue! This thread is over a year old, and we encourage players to create a new thread so that we can track the issue more accurately. The older reports in this thread and the newer ones may be completely unrelated so it's important that we monitor them separately. We will be reaching out to the newer reports for logs and cloud IDs from this thread. Thank you!"

    This happened to me a few minutes ago, again. I'm uploading my logs, and I suggest you (and anyone else who decides to report this problem) do the same so the dev team can review.

    To get your logs:

    <quote>

    1. Press the Windows Key + R to open the "Run" command.
    2. In the text box paste the following: %USERPROFILE%\AppData\Local\DeadByDaylight\Saved\Logs
    3. Click "OK" - this will open your Dead by Daylight Logs folder.
      • If it does not open the Dead by Daylight Logs folder, it may mean that when installing Dead by Daylight you chose to save your files somewhere else and will need to check there.
    4. The file called "DeadByDaylight.log" is your log file and the one you will need to attach to your support ticket.

    </quote>

    I sincerely hope that the dev team will take this issue seriously and not give us the brush-off as they have for the last 1.5 years.

This discussion has been closed.