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Can’t load the game.

fenfoxlilly
fenfoxlilly Member Posts: 1
edited December 2024 in Bug Reporting

SUMMARY OF THE ISSUE: Every time I try to load the game it loads it gets to the window saying “Waiting for game…” and then crashes with the code:

Fatal Error: [File:D:\Jenkins\Gelato_REL\Engine\Source\Runtime\D3D12RHI\Private\D3D12Utill.cpp] [Line:1215] CurrentQueue.Fence.D3DFence→GetCompletedValue() failed at D:\Jenkins\Gelato_Rel\Engine\Source\Runtime\D3D12Submission.cpp:943 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

Please tell me what I have to do to fix it

PLATFORM: Steam Pc

STEP BY STEP INSTRUCTIONS ON HOW THE ISSUE OCCURED: 1. Click on icon/ launch from Steam. 2. Wait for EasyAntiCheat to initialize and load. 3. Once its says “Waiting for Game…” it will crash after a minute.

VIDEO:

PLAYER LOGS:

  • Player logs are required from PC players only.

Post edited by BoxGhost on
1
1 votes

Declined · Last Updated

This looks like a technical issue, if you still require assistance please ask other forum users in the Ask the Community sub section as we do not offer technical support on this forum. We suggest that you contact our sup\port here: https://www.bhvr.com/contact-us-2/

This discussion has been closed.