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Red Ping every lobby

VentingSylar
VentingSylar Member Posts: 190
in Bug Reporting

SUMMARY OF THE ISSUE: Every lobby is unplayable for me. The lag is so bad I can't move every match. With ping going as high as 1,100 ms every match. I've restarted steam, my computer, cleared steam download cache. My internet is fine according to speed tests and I've been able to play plenty of other game just fine with zero issues. But since Saturday DBD is just literally unplayable. Half the time it won't even connect to a lobby and just say "can't conenct to host". I feel like I've tried everything and don't know what to do.

PLATFORM: PC

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Under Review · Last Updated

Thank you for taking the time to report this issue, we are forwarding this to the team for their review

Comments

  • Rizzo
    Rizzo Member, Administrator, Mod Posts: 18,619

    Could you please attach the logs?

    To find them:

    1. Press the Windows Key + R to open the "Run" command.
    2. In the text box paste the following: %USERPROFILE%\AppData\Local\DeadByDaylight\Saved\Logs
    3. Click "OK" - this will open your Dead by Daylight Logs folder.
      • If it does not open the Dead by Daylight Logs folder, it may mean that when installing Dead by Daylight you chose to save your files somewhere else and will need to check there.
    4. The file called "DeadByDaylight.log" is your log file

    Thank you.

  • VentingSylar
    VentingSylar Member Posts: 190
    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3900330#Comment_3900330

    I did everything you listed but it only showed "Dead by Daylight" and a bunch of backups in the log folder. There was sadly no .log file. I tried searching the other folders but can't find it so I'm not sure where the file would be.