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How long does it take for support to respond?

DerGeselle
DerGeselle Member Posts: 8
edited May 23 in Ask the Community

I know behaviour interactive is a big company and they have a lot to do, but it's been three days since I sent my request and I would really like an answer soon.

Answers

  • OnryosTapeRentals
    OnryosTapeRentals Member Posts: 1,779

    Usually within 2 business days.

    Although has be up to 5 for me. Just depends on how busy they are. I hope you get a response soon.

  • Mooks
    Mooks Member Posts: 15,082

    it really depends.. usually there is at least some automated respond within a few (5-ish?) business days to let you know that your Message isnt forgotten when the number of requests is unususlly high.

  • DerGeselle
    DerGeselle Member Posts: 8

    Ah okey, thank you guys! :D

  • DerGeselle
    DerGeselle Member Posts: 8

    Too bad, even after 7 days, there's been no response from support. What do I do now?

    Can someone tell me what the point of support is if it doesn't help? Why doesn't support contact me to find a solution?

  • Mooks
    Mooks Member Posts: 15,082
    https://forums.bhvr.com/dead-by-daylight/discussion/comment/3933255#Comment_3933255

    cant tell you way they are not responding, I have opened plenty of requests and have always gotten an answer.


    have you sent only that one request or After that more?

  • DerGeselle
    DerGeselle Member Posts: 8
    edited May 27

    I sent two at once because I didn't quite understand the system yet. But both were simply closed. Should I perhaps apply to them to resolve my issue myself? :D

    Maybe it closes automatically after a while and I should try again?

    Of course, I contacted Steam Support again to get a solution. At least Steam Support is talking to me.

  • Mooks
    Mooks Member Posts: 15,082

    it should definitley not close on it’s own after some time 😅

    I just asked because apparently you get set back at the end of the queue if you open a new request on the same topic

    But since they wer closed apparently someone must have manually closed them? So you should try to reopen it and ask for clarifications

    So.. i cant really help you here.

  • DerGeselle
    DerGeselle Member Posts: 8

    I tried it again now, and it's almost like playing lottery. First, you submit the certificate and hope you've won the lottery ticket. In this case, the ticket is a response from support.Thanks for your help anyway :D