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BRIEF DESCRIPTION OF BUG: free gift unable to be claimed

haanthrax
haanthrax Member Posts: 1
in Bug Reporting

SUMMARY OF THE ISSUE: free gift is not able to be claimed even after 5 days and there is no countdown timer shown. It only reads “claimed.”

PLATFORM: Steam/PC

STEP BY STEP INSTRUCTIONS ON HOW THE ISSUE OCCURED: opened store from menus, attempted to claim free gift and was not able to. Tried to access it after getting into a game lobby and it still had the same issue.

VIDEO: n/a

PLAYER LOGS:

  • Player logs are required from PC players only.
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2 votes

Under Review · Last Updated

Thank you for taking the time to report this issue, we are forwarding this to the team for their review

Comments

  • littlehoot
    littlehoot Member Posts: 152

    I actually have this same issue on PS5 at the moment

  • Rizzo
    Rizzo Member, Administrator, Mod Posts: 18,619

    Could you please attach the logs?

    To find them:

    1. Press the Windows Key + R to open the "Run" command.
    2. In the text box paste the following: %USERPROFILE%\AppData\Local\DeadByDaylight\Saved\Logs
    3. Click "OK" - this will open your Dead by Daylight Logs folder.
      • If it does not open the Dead by Daylight Logs folder, it may mean that when installing Dead by Daylight you chose to save your files somewhere else and will need to check there.
    4. The file called "DeadByDaylight.log" is your log file

    Thank you.