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Redeeming the trans flag charm broke the other flag charms

u___u
u___u Member Posts: 1
edited September 12 in Bug Reporting

So, basically my girlfriend was trying to redeem some pride flag charms on her account but for some reason it only allowed her to only redeem the trans flag charm, she tried redeeming the wlw flag charm after shortly redeeming the trans flag and it told her she already had it redeemed. She checked her inventory and it wasn't there so she restarted her game and it's still not there. Is this an occurring bug with this specific code charm?

P.S. I've redeemed the wlw charm perfectly fine and other pride flag charms, After this happened I wanted to test out the trans flag charm to see if it wouldn't let me redeem other pride charms (It didn't)

PLATFORM: PC

STEP BY STEP INSTRUCTIONS ON HOW THE ISSUE OCCURED:

Booting up the Game, Redeeming the trans flag charm code, trying to redeem the wlw flag charm code, it telling her that it's already redeemed, her not having it in her inventory

Screenshot 2025-09-11 224319.png
image_2025-09-11_224433464.png
Post edited by u___u on
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Under Review · Last Updated

Thank you for taking the time to report this issue, we are forwarding this to the team for their review

Comments

  • Wezqu
    Wezqu Member Posts: 727

    Usually in missing charms or cosmetics they ask you to contact customer support and they can find out whats going on and make the charm available for your girlfriend. They usually can't help you in bug reports as this is an account issue.