General Discussions
General Discussions
In game purchases
Okay, so what do you do when you purchase $19.99 for auric cells, and they took the money but I did NOT get my cells. Who do I contact? I'm livid.
Comments
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have you tried searching for dbd support?
literally the first thing that shows up when you google it
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Have you restarted the game?
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What platform is this on please?
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If you've been billed and haven't received your cells, please contact support. We'll make sure to get that fixed: https://support.deadbydaylight.com/hc/en-us
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I've restarted it, went to the store, and did everything it said to do, and still haven't gotten what I paid for.
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We're on ps4
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If you send DBD a support ticket, they should help you get your cells. The same happened to a friend of mine and they got their cells after they contacted the DBD support team.
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Luckily, later this day, I went back into the store, and after I exited, my cells were there. They were seriously stuck for awhile. Thanks guys. ☺
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