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Is there a need for screenshots in a harassment report?

BigBubs
BigBubs Member Posts: 1,131
in Ask the Community

Or can the people who deal with reports see the chat logs?

Best Answer

Answers

  • Brenononon
    Brenononon Member Posts: 8

    I can't answer your question, but I'm assuming they have chat logs. It'd be so easy to fake screenshots and get innocent players banned. Just remember to also report the player through Steam!

  • Fibijean
    Fibijean Member Posts: 8,342

    You don't need screenshots for chat-related reports - chat logs get automatically sent to the Support team whenever you report someone.

  • Madjura
    Madjura Member Posts: 2,477
    https://forum.deadbydaylight.com/en/discussion/comment/1291331#Comment_1291331

    What does the support see when you make an in-game report? Do they get access to the entire chatlog or only the messages up to the point when you report?

    Basically: If someone is being nasty in chat, and I make a report, but after I make the report the same person starts spamming racial slurs, does support see that too or not because it happened after the report was created?

  • Gay Myers (Luzi)
    Gay Myers (Luzi) Member Posts: 4,427
    https://forum.deadbydaylight.com/en/discussion/comment/1291940#Comment_1291940

    Yes, they can read chat logs. That's all I will say to that, sorry.

  • Madjura
    Madjura Member Posts: 2,477
    https://forum.deadbydaylight.com/en/discussion/comment/1292081#Comment_1292081

    Is it OK to ALWAYS make a support ticket with chat screenshots in addition to an in-game report for chat-related reports, or does that create too much work and should not be overused? (I assume that handling a support ticket with screenshots is more work than working through just an in-game report with no additional support ticket)

    Can one make a support ticket for a report first and then make an in-game report with a reference to the support ticket, and does that help in any way? I am thinking of something like this: "I am reporting because of racial slurs, screenshots attached in support ticket ######" in the in-game report form.