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Missing rift reward
Hi all,
as the title says I recently found that I haven't received a specific reward in the premium track of the rift (lvl 34). As you can see from the screenshots I unlocked the lvl 34, but when I access my cosmetics list I'm not able to use it. Thanks in advance for the help, have a good day ^^.
Comments
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If you go over the the outfit reward in the rift. Does it say it is owned (like all the other rewards you claimed?)
Please post a screenshot of that if you can. 👍️
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Sure. I think it happened because when I clicked "redeem rift level" the rift went up from lvl 32 to lvl 34 (because I had enough fragments)
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I have the same problem. In the previous rift I didn't get the lamp, feng head.
I send ticket 29 march and now is closed without fix.
in the current rift i have the same problem. I didn't get kate charm, pizza charm and others things.
Now is June 15 and same problem and same result.
I feel very disappointed. 😓
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Can you please provide the same screenshots of all the missing rewards of the current rift? Similar to the last one IceScreaM98 posted.
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Current rift screen
Last rift screen (better i dont have, but this is id from ticket support #494015, which is closed, I don't know why)
Feng head and the lamp are missing.
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Any suggestions?
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haha, you are funny my friend ..absolutely nothing since March ..now is the june ..
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I Have the same problem with Kate's pants and the huntress charm lvl 49 and 50
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Same problem...
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Thanks for the screenshots.
Also for others remember to upvote the bug report if you are affected by it so devs have a better chance to understand how common/widespread it is.
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Update 20/06:
I submitted a ticket here:
The problem was solved after a day, you need to provide the screenshots of the missing item/items and your player cloud ID.
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I did this in March, but ok, I'll try a second chance 😪
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Strange, they instantly replied to me.
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