Please check if your issue has already been reported first!

When reporting a bug, please follow the template provided, otherwise the report will be declined. The information requested is vital to allow us to correctly reproduce and then fix what you are reporting.
We have temporarily disabled The Houndmaster (Bone Chill Event queue) and Baermar Uraz's Ugly Sweater Cosmetic (all queues) due to issues affecting gameplay.

Visit the Kill Switch Master List for more information on these and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list
The Dead by Daylight team would like your feedback in a Player Satisfaction survey.

We encourage you to be as honest as possible in letting us know how you feel about the game. The information and answers provided are anonymous, not shared with any third-party, and will not be used for purposes other than survey analysis.

Access the survey HERE!

Random Disconnect and losing not getting pips

aprils4kids
aprils4kids Member Posts: 38
in Bug Reporting

PS4 around or @7:15pm 4-27-21

Midwhich map against Cannibal

At a generator heard killer, got off crouched near generator, then went to get back on and it said " error you were either idle to long or your account was logged into on another device." Kicked me out of match and my party.

I was not logged onto anything else I don't have anything else. I wasn't idle at all when it occurred or prior.

I got 3 min timer lock and lost 2 pips!!! I was about to rank to 10 now I'm 11 with 3 pips!

This has happened about 3 times to me.

But I have, along with my husband and nephew on PS4 and a friend on XBOX have actually lost pips, as well over 10 times since playing in March 2021 til now, when our progress said zero after a match.

We also have seen it say + 37 or something ridiculous too after matches and not receive any pips.

We have not received our pips although our points and emblems say we have earned a pip.

This happened with every map, except red forest, because it was down a lot and we didn't play it much.

Below are other players this has happened to with pips and random Disconnects:

Asian_D_Lite81 PS4 player

Epic Punisher54 xbox player

Zaffre__2001_x PS4 player

Darkangelace94 PS4 player

Please fix this we are not ranking appropriately and it's extremely difficult and frustrating. Thanks

1
Up
1 votes

Pending · Last Updated

Comments

  • jmckay93
    jmckay93 Member Posts: 1

    Exact same issues had as well. Every match where I receive a pip, I always manage to lose one when I return to the lobby post match. This resulted in dropping from rank 1, to rank 3 in survivor. Also issues in disconnecting from the servers due to no fault of my internet connection, and yet i still receive the standard -2 pip and 5 minute ban penalty.

  • aprils4kids
    aprils4kids Member Posts: 38

    Again, before match I had zero pips rank 11. Just played Cold wind farms against Hillbilly and it said I got Zero pips yet I loss my level, now 4 pips Level 12 ugh. Didn't get disconnected this time. Picture attached of this one.

    When I lose pips I don't always get disconnected. Earlier today played in red forest loss a pip although it said I had Zero rank progress.


    Earlier also had happen where I got zero emblem for Benevolent although I unhooked 2 people safely, and lost a pip.

    20210430_181941.jpg


  • aprils4kids
    aprils4kids Member Posts: 38
    https://forum.deadbydaylight.com/en/discussion/comment/2145731#Comment_2145731

    Oh I would be so mad. I'm hoping they fix it because it happened again since this post and I'm not 12 with 2 pips.