Please note: Although we may stop by occasionally, this is not a developer Q&A.
We have temporarily disabled The Houndmaster (Bone Chill Event queue) and Baermar Uraz's Ugly Sweater Cosmetic (all queues) due to issues affecting gameplay.

Visit the Kill Switch Master List for more information on these and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list
The Dead by Daylight team would like your feedback in a Player Satisfaction survey.

We encourage you to be as honest as possible in letting us know how you feel about the game. The information and answers provided are anonymous, not shared with any third-party, and will not be used for purposes other than survey analysis.

Access the survey HERE!

Missing Characters

lostlocker
lostlocker Member Posts: 13
in Ask the Community

I'm missing about a dozen characters for a week now. No replies from opening a ticket so far.

When this happened before, there was a thread under 'bug reporting'. The community manager responded to it and promptly fixed the issue (https://forums.bhvr.com/dead-by-daylight/discussion/comment/3465795). This time my thread on it was closed (https://forums.bhvr.com/dead-by-daylight/discussion/comment/3499252) because my missing characters appears to be an 'account issue', and I should be posting in 'ask a question'. So I'm posting here then.

Every Stadia user is missing characters as far as I can tell (if they originally purchased on Stadia) , and based on the closed thread, none of us have received any updates or acknowledgements on the issue.

So what's going on? When will this account bug be fixed?

Answers

  • JMNB
    JMNB Member Posts: 2

    I am also missing characters, (31 in total- both killers and survivors) , since the latest update on July 25. I was also a previous Stadia player and now play on Steam & my accounts are merged. The first time I had this issue was the last update, and it was fixed pretty quickly. It's the same characters missing with this update, but as of Aug. 1, they are still missing. I submitted a support ticket as well. I hope it's fixed soon!

  • Kasper9021
    Kasper9021 Member Posts: 14

    Same here. Wish they would at least acknowledge us.