Please note: Although we may stop by occasionally, this is not a developer Q&A.
Interested in volunteering to help moderate for the Forums? Please fill out an application here: https://dbd.game/moderator-application
Kill Switch update: We have temporarily Kill Switched the Forgotten Ruins Map due to an issue that causes players to become stuck in place. The Map will remain out of rotation until this is resolved.

http://dbd.game/killswitch

cannot merge

Xosmuits
Xosmuits Member Posts: 7
in Ask the Community
image.png

can anyone help me with this since Support team doesn't answer the tickets

Answers

  • SheLuvMizz
    SheLuvMizz Member Posts: 1

    any word on a fix? support team isnt helping me either

  • Mooks
    Mooks Member Posts: 15,082

    Support team doesn't answer the tickets

    it can take a few days until they answer depending on the number of tickets coming in. Thought you say tickets as in plural - any time you create a new ticket you go back to the end of the queue..

    how long have you waited til your last ticket?


    First of all, have you played at least one game on each account you want to merge?

    have you tried a different browser (Chrome and Firefox would be the two most supported I think so I would at least try those two)