Question about ticket submissions
I now have 5 open tickets with BHVR with no responses. Normally I get a response within a day. One of my tickets is from 10 days ago. Did they change their ticket submission process? Are they behind?
Answers
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Why do you have so many ticket submissions? By ticket submission, are you talking about reporting other players?
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Two are technical issues (Twitch drop issue, one was for the game taking 5-10 minutes to launch), three were player reporting (one player told me to k### myself, one player said homophobic comments in EGC, and a third attempted to hold me hostage via bodyblocking me in a spot near a downed pallet that I was unable to vault, who then proceeded to join my Discord server & DM me insults).
So do you have an answer to my question or no?1 -
They're taking too long to answer the tickets submissions. I thought it was because The Casting of Frank Stone rewards, since a lot of players didn't get in game. But since you're waiting 10 days and TCoFS was released this week, I really don't know the reason
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IDK if it’s true, but someone on a different forum said if you submit a ticket while you have one open already, you get moved to the end of the queue. Maybe someone from BHVR can confirm or deny?
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From my personal experience it took on avarage 14 days before they reply. It can be longer ofc. I think the customer team is probably not that big compare to tickets they recieve so it takes a while before they will get to you.
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Probably a backlog in players sending in false reports about players doing things that are not reportable.
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Also the Twitch reward issue. That's been solved now but at the time I imagine they got alot of Support requests so it could be backed up since then too.
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I Report this kinda players all the time, they are not fast, but eventually you will get a message that told you that one of your tickets had some kind of effect. But because of privacy they won't tell you which one exactly, which is fine.
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