General Discussions
General Discussions
Compensation Character Price Change
Dear BHVR and Community,
I know this is not a discussion, but I would like to be able to communicate with you guys. I bought the Dredge before the price change to 4500 iri shards, so when it was 9000 iri shards. I also bought the Hag before her price was reduced to 2250 iri shards. I have only recently found out that you could get a refund for the extra iri shards you paid. My DBD account is an Epic Account by the name of Thynderbird. If anyone could help me, please reply.
PS, I hope that if a BHVR worker sees this, they will check the record first and not assume that im lying.
Comments
-
You can do that?
2 -
You should probably send a support ticket because they'll need your cloud ID as well (found in the in-game settings), your Epic name wouldn't be enough confirmation.
4 -
how?
0 -
0
-
ok, i tried it, but could you be more specific. Like how and where to use a support ticket
0 -
0
-
This should be the page for you. Submit a request, speak with the AI thingy and give all you details then wait for them to get back to you.
https://support.deadbydaylight.com/hc/en-us
0 -
[removed quote]
Yeah I wouldn't post that publically if I were you.
0 -
A) ik, but im desperate 😭
B) I tried, but i dont know which question to ask. Appreciate the help
0 -
I think there is an Ask Something Else option, follow that through. Can probably just copy and paste what you put in your original post.
0 -
ok, ill try. keep you updated
0 -
i tried it, edited it, but it didnt work. im not suprised, cause its just a bot. Do you know how i can communicate with a real person?
0 -
I didn't know that either. 😳
0 -
Hmm I guess do it with the Feedback/Suggestions option, it'll create a ticket for sure. Maybe inform them you couldn't find the exact option for what you wanted to ask.
0 -
Is it really possible to get a refund? What are the terms on that? I bought every non-licensed character with shards (except Plague and Jane), but getting a refund for changed prices feels a bit weird when I've had use of the product for 3 years now, even if that's a refund in a purely non-cash currency. I wouldn't complain about getting some 25k shards out of nowhere, but usually price reductions aren't grandfathered like this.
1
