Compensation Character Price Change
Dear BHVR and Community,
I know this is not a discussion, but I would like to be able to communicate with you guys. I bought the Dredge before the price change to 4500 iri shards, so when it was 9000 iri shards. I also bought the Hag before her price was reduced to 2250 iri shards. I have only recently found out that you could get a refund for the extra iri shards you paid. My DBD account is an Epic Account by the name of Thynderbird. If anyone could help me, please reply.
PS, I hope that if a BHVR worker sees this, they will check the record first and not assume that im lying.
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You can do that?
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You should probably send a support ticket because they'll need your cloud ID as well (found in the in-game settings), your Epic name wouldn't be enough confirmation.
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how?
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ok, i tried it, but could you be more specific. Like how and where to use a support ticket
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This should be the page for you. Submit a request, speak with the AI thingy and give all you details then wait for them to get back to you.
https://support.deadbydaylight.com/hc/en-us
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Yeah I wouldn't post that publically if I were you.
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A) ik, but im desperate 😭
B) I tried, but i dont know which question to ask. Appreciate the help
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I think there is an Ask Something Else option, follow that through. Can probably just copy and paste what you put in your original post.
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ok, ill try. keep you updated
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i tried it, edited it, but it didnt work. im not suprised, cause its just a bot. Do you know how i can communicate with a real person?
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I didn't know that either. 😳
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Hmm I guess do it with the Feedback/Suggestions option, it'll create a ticket for sure. Maybe inform them you couldn't find the exact option for what you wanted to ask.
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Is it really possible to get a refund? What are the terms on that? I bought every non-licensed character with shards (except Plague and Jane), but getting a refund for changed prices feels a bit weird when I've had use of the product for 3 years now, even if that's a refund in a purely non-cash currency. I wouldn't complain about getting some 25k shards out of nowhere, but usually price reductions aren't grandfathered like this.
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