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Disconnect Penalty appeals automatically ignored.

FreudianSlippa
FreudianSlippa Member Posts: 2
edited November 24 in Feedback and Suggestions

I find it extremely unfair there's no option to have any support from BHVR staff when there are D/C penalties happening chronically to your account because of an unknown issue that's not your fault and very specific to DBD. Having D/C penalties completely automated and supposedly immune to being overturned is lazy and negligent.

I've had my PS5 shut off completely multiple times while playing DBD mid game, for the last week and a half, and this doesn't happen with ANY other game, It's specific to DBD. But instead of helping when I submit requests about it, the automated system shuts down my request and deems it unsolvable without so much as a blink of an eye.

I know my situation is not the norm but rather the exception, I dont expect anyone else to agree or sympathise with me, in fact I probably will attract trolls in my efforts to feel heard and validated in my frustration, but either way I hope eventually BHVR can show better integrity and give more support for individuals stuck in this very particular situation, like myself.

In the meantime, I'll be spending the next 48hrs throwing my money into another game.

Comments

  • Angerydoge
    Angerydoge Member Posts: 89

    The dc penalty as an idea doesn't really work in this game tbh, especially rn. There are so many issues with the game, 4man slug, latency, desync, bad teammates, trolling teammates, bodyblocking and more that are pretty valid reasons to dc but instead of addressing any of the actual issues they just ignore them.

    There are bot's that exist when survivors dc to give the rest of the team a chance, but there is still a dc penalty, for this reason it incentives survivors to kill themselves rather than create a bot to replace them. This does not make sense.

  • Mandy
    Mandy Administrator, Dev, Community Manager Posts: 23,357

    The DC penalty cannot be appealed as it's an automatic system that's doing what it was designed to do - if you've quit a game for any reason, this penalty will give you the chance to cool off before ruining another match for the 4 other people playing.

    Whilst I understand the frustration if the reason that you've been disconnected is due to your hardware issues, the penalty will give you time to sort out what problems that you're having with your set-up without spoiling the matches for the other players.

  • angrychuck
    angrychuck Member Posts: 125

    I get where you're coming from because at a certain point my extended storage device would randomly disconnect and I'd get kicked and given the penalty. However, you are still leaving the match and so the game is attempting to stop this behavior which is fairly common and in poor taste.