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Kill Switch update: We have temporarily Kill Switched the Forgotten Ruins Map due to an issue that causes players to become stuck in place. The Map will remain out of rotation until this is resolved.

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Urgent! Need help ASAP! I still can't get into the game on Xbox Series X

Thund3rstruck57
Thund3rstruck57 Member Posts: 306
in Bug Reporting

I'm missing this whole event because I can't access the game on my Xbox Series X. I can't get past the login screen without getting error code 8,005. This has been the case since the "fix" was deployed on Monday July 14th. Like many other Xbox players, I was unable to access the game for 4 days last week due to the issues. The patch last Friday seemingly fixed it and I was able to play over the weekend, but now the Monday patch broke it again! I've tried every troubleshooting method I can think of in every possible order: making sure the game is up to date, making sure the console is up to date, restarting the game, restarting the console, hard resetting the console/clearing the cache, resetting my internet, clearing the game data on my console, uninstalling/reinstalling the game. Nothing has worked and it's been 5.5 days now (in addition to the original 4 days missed last week). No other game is having issues. I've submitted a ticket to DBD support with evidence (twice) but am getting no response besides the confirmation email that they received my request. Even more frustratingly, I just tried logging into a different alternate account on my console and that was able to get into the game, but when I switched back, same issue! I'm completely missing this event and the once-a-year chance to earn cakes. I'm at my wits end and desperate. Please help.

1
1 votes

Declined · Last Updated

With everything working showing on our side, we can only suggest you contact player support - or if on Gamepass please contact MS support (there have been various issues with gameplas reported on other games also recently)

Comments

  • Thund3rstruck57
    Thund3rstruck57 Member Posts: 306

    Per Microsoft support (after several hours of troubleshooting with one of their agents and them resetting my gamepass data): "Since another Dead by Daylight account works fine on the same console and network, it’s almost certainly a profile-specific issue. At this point, the most effective move is to contact Behaviour Interactive’s support team again directly. They can dig into your account’s backend and check for server-side flags or penalties, corrupted cloud sync data, or account-specific bugs or entitlements. As they are the equipped in assisting you related to game profile-specific issues."