How to use the Deathgarden masks ? Bug ? Feature ?

Bamboozler said:

There are 2 options. He hacked it or accidently was given it too early. Most likely hacked it. Heared somewhere these items will be avaiable on Deathgarden early access release somewhere in August

I already contacted the Deathgarden and DBD support regarding this issue.

I did not blame this user for hacking in the mail, I just asked them for checking out this instance and letting us know if it is possible to get those items right now or not. In addition, I asked for an official statement (of course without names!) on the forums, if it is possible to get the exclusives right now or if its bug or a hack. This guy seems to get a lot of hacker accusations and this should help him and the community to clarify this issue. If he did not hack it (thats what he claims), this should help him a lot to get rid of those comments, but if he did hack it, then he will get banned. Devs are aware of this issue now.

The support team sent the ticket to the correct department now and as soon as I get another answer by them l will update you here.

Hello guys, as promised I will give you an update.

I got an answer by the Deathgarden support team and from the correct department too. But first of all I want you to notice that this is NOT a reason for anyone to "witch hunt" nor to blame certain users for hacking (I do not want to defend users who already have those skins, I just want to point out there might be various reasons and the DEVS have a look at this case, this is NOT our task - We only make the Devs aware of such issues) .

The following quotes are just statements by a Deathgarden-support member regarding the release date of the exclusives and a statement by a Deathgarden/DBD-support member about the current possibility to get those exclusives:

"Hello,

I am sorry to say I have not received any answers as to when the masks will be released. I can't promise anything, but I believe the masks might be released when the official game launches.

I recommend keeping an eye on the Deathgarden site: http://deathgardengame.com/, forums: http://forum.deathgardengame.com/, Twitter: https://twitter.com/DEATHGARDENgame, and Facebook: https://www.facebook.com/DEATHGARDENgame/ for more news about upcoming test sessions and updates on the game.

Cheers,

The DEATHGARDEN team"

--> no official release date yet, will most likely be available with the DG release

"Hello

Thank you for your patience.

We have investigated this and we are currently unaware of legitimate ways that non-developer accounts can obtain these masks. This means it is very possible the person you are discussing is hacking the game in some way. I will contact the Dead By Daylight team and forward the Stream information you have provided us with, as I am sure they will like to investigate this when they are given the opportunity to do so.

Unfortunately, we are currently unable to provide you with an exact date as to when these masks will be available to the general public. I'm truly sorry for any disappointment this news may cause. Should you be interested in keeping an eye on this particular subject, we recommend following our official channels:

• Our site: http://deathgardengame.com
• Our forums: http://forum.deathgardengame.com
• Our Twitter: https://twitter.com/DEATHGARDENgame
• Our Facebook: https://www.facebook.com/DEATHGARDENgame/

I appreciate you coming forward to us with this information and your dedication to helping our sister game a more fair experience to all.

The DEATHGARDEN team"

--> no exact release date yet, only developer-accounts can have those exclusives, Devs will have a closer look on the profile of the exclusive-owner

Now this issue should be clarified and instead of blaming someone on stream or on Steam or wherever to hack etc, you can contact a Dev and ask him politely about such cases. Have a nice day guys!

No problem at all, lets see how the DBD Devs react. There were a bunch of people using the skin already...

@Dragonredking: Yes, you are right, I think the masks will be available with the DG release. As Suggestive stated in the mail: They do not know about any possibility to get those masks in a legitimate (!) way right now.

..Means the DBD support and mods still review every single report, it just takes quite a time due to the big amount of tickets entered.