I had a level 47 David King, level 15 The Wraith, and a level 6 The Clown. They all went back down to level 1’s. It let me keep my Iridescent Shards but took all perks, add-ons, offerings, items, and bloodpoints with not refund. I noticed the day before it happened that I could not see the any auras as the killer and survivor. I went on the next day that they had all went down to level 1’s. I had tried restarting the game and redownloading it and still nothing. I have tried sending other tickets and it said to verify through the email and it had never sent me a verification email.