Visit the Kill Switch Master List for more information on these and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list
We encourage you to be as honest as possible in letting us know how you feel about the game. The information and answers provided are anonymous, not shared with any third-party, and will not be used for purposes other than survey analysis.
Access the survey HERE!
Have you dealt with shop.deadbydaylight.com?
I ordered a hoodie and they took the money and literally never sent a single email or follow up and will not return any calls or emails to us. I thought this was supposed to be better??
Answers
-
Did you try contacting support about this issue?
Here's the support link if needed: https://support.deadbydaylight.com/hc/en-us
I can also @MandyTalk here to see what she can do for you (if she has time), since this issue requires a dev, mod, or support to help you with.
0 -
Yes as I mentioned we emailed support, we called support, no one will return our correspondence.
0 -
How long did you wait...?
0 -
We placed the order on December 14, no email confirmation, no order number. So we contacted them that day, then again this Monday, then again Wednesday, then again today.
0 -
indeed its weird since there is no confirmation.
0 -
Especially since they took the money but won’t respond.
0 -
Well, it's sort of still a holiday break for some workers... and you did put this in on December 14, only 11 days before Christmas.
While it's odd that the order wasn't given something like an automated message to inform you... or something, I doubt they just stole your money for a hoodie... it sounds like there's something going on behind the scenes there.
This is the best I can do for you, unless a dev or mod comes in here to give you some insight on the issue, than I can't do much more for you i'm afraid.
Sorry.
0 -
I am hoping for someone to answer, someone who can at least try to answer the issue. Thanks for those who tried so far.
0 -
Not much else that we can honestly do tbh, maybe you can try support again on the issue, otherwise this is all I'm able to do.. or anyone here can do for that matter...
Unless a dev or mod responds of course, but they can be busy with other issues atm, so don't get discouraged if they don't, as the notification implies, they stop by from time to time.
0
