To make a bug report please head over to: https://app.betahub.io/projects/pr-5642738318
Once you have signed in, on the right hand side you can use the "report bug" button to be able to fully report the bug you've encountered. Thank you.
Kill Switch update: We have temporarily disabled The Legion due to an issue that allows for infinite power spam. The Legion will be re-enabled once this issue is fixed.

http://dbd.game/killswitch

Wrongful Bans When Servers Crash

Zenn
Zenn Member Posts: 49
in Bug Reporting

You servers just crashed and I was banned from matchmaking. This shouldn't be intended behavior and needs to be fixed.

Tagged:
1
Up
1 votes

Pending · Last Updated

Comments

  • Mandy
    Mandy Administrator, Dev, Community Manager Posts: 24,896

    IF this is Steam - it was due to their Maintenance, not our servers.

    However, I'm trying to get logs from players who received a DC penalty when the maintenance occured...so if you can grab your game logs that would be very helpful.

    1. Press Windows Key + R to bring up "Run". 

    2. Type this in the "Run" prompt: %USERPROFILE%\AppData\Local\DeadByDaylight\Saved\Logs 

    3. The file called "DeadByDaylight.log" is your log file. Please attach it in your reply.

  • Zenn
    Zenn Member Posts: 49
    DeadByDaylight-backup-2022.01.26-00.57.05.log

    Yeah I'm on steam. I feel like you should probably be able to easily see that all of your steam player base was disconnected at the same time. I think this is the log from the time that I was DC'd.

  • Mandy
    Mandy Administrator, Dev, Community Manager Posts: 24,896

    Thank you very much for the log file, that's incredibly helpful of you.

  • Zenn
    Zenn Member Posts: 49

    You're welcome. I hope it can lead to better detection of when a DC occurs due to leaving, versus servers going down, or whatnot.