Visit the Kill Switch Master List for more information on these and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list
We encourage you to be as honest as possible in letting us know how you feel about the game. The information and answers provided are anonymous, not shared with any third-party, and will not be used for purposes other than survey analysis.
Access the survey HERE!
Just Submitted My Ticket For Bubba Compensation Shards
Good to know that after delaying this for over a day because they had to manually make a list (still unsure why they waited until the release to do so) they still managed to mess it up. Of course, the problem with buying the Rift gets a message at the top and immediate fix as it involves people paying them, whereas this is just some shards that they had to grit their teeth and give away (not even enough to buy any given four headpieces itself, of course).
Hopefully this doesn't end up like Hawkins compensation - completely messed up and then swept under the rug...
Comments
-
Submitted my ticket as well. This is so unprofessional, the fact that some people get it earlier with no problems and us having to do this smh.
1 -
I got mine but didn't get the correct Hawkins compensation :(
1 -
didn't get ######### be grateful. they didn't have to give anybody anything
1 -
I never got my shards eather..guess ill make a ticket as well. People that have played him once and just bought him has gotten their shards but nah..not me
0 -
Wait, you just reminded me that I never got my proper compensation for Hawkins. Those bastards!
0 -
Where do i submit a ticket?
0 -
How do you make a ticket? ... hell, how you know if you didn't get the shards? Pretty sure I didn't, but.
1 -
This reminds me the Hawkins offerings incident.
Luckily this time I got the compensation for bubba masks at least
0 -
You should try contacting @MandyTalk they are willing to help with this matter, that's what I did. Waiting for a response now
0 -
Shameful that they didn't have this 100% prepared for the rollout. They've known for how long that they were removing the masks? I can understand if it was a freebie, where people didn't pay rl money for something, but a paid Killer that is losing part of his uniqueness and one of the most iconic moments in the original movie... just screams of mismanagement and laziness.
That being said, patience is always key when working with BHVR. Anything that affects their revenue stream will be fixed immediately. Things that affect anything else become a "When we get to it" type of deal.
1 -
Didn't get any either and I'm not going to go make some support ticket because there's no reason I should be forced to go through support for compensation for something you removed from me, that didn't actually have to be removed, and I don't really need shards for anything. I'll just accept that I got my cosmetics taken and got nothing for it. Sucks since I actually grinded for them years back, rather than the "just play Bubba once ever" requirement they gave. Maybe don't take the cosmetics away if you can't do it right.
I didn't care about the masks, but if you can't do it right then just don't remove them.
0 -
Damn I am sorry to hear that some people didn't get it. I got it on both of my accounts.
I wish they just gave shards to everyone I certainly wouldn't mind.
0 -
If you get a reply along the lines of "No everyone that was meant to get shards did" don't be shocked; ping Mandy and ask to DM your Cloud ID, she's trying to follow everything up and let the teams know.
Some proof you've played Bubba before, which not necessary, could be helpful.
0 -
Terrible take
If you're told everyone is being given £50 and then suddenly a lot of people around you have gotten it but you haven't, you should be understandably upset at the inequality and demand you get your £50 too, especially since you were also promised it.
0 -
If that makes you feel better, I haven't received my shards either.
That said, the process couldn't be prepared before the removal of the masks, that's why they waited for the patch, I'm sure they will solve the issue for those who still haven't received their compensation.
0 -
Should we still contact Mandy and give our cloud id? Me and my partner didn’t get them either, but I thought she already got plenty and the team is investigating the issue generally?
0 -
Keep me updated on that on this thread
0 -
That makes me feel better. Knowing that someone on the team can verify that this is a real problem gives me some confidence that we might still get our shards.
0 -
It seems they are actively trying to do everything to antagonize the community. At first they remove the masks with no adequate reason. Then they decide to compensate with 6k shards for 4 masks (look in the store how much a single head cosmetic is). THEN they are unable to do it instantly, and tell you to wait 24 hours, as some kind of real life state bureaucracy, and THEN then fail to do that! Is the company getting dissolved and shutdown or what?
3 -
Yes, 7200 per face would have been appropriate. Although at this point, I would be satisfied with just the 6000 that Mrs JawsIsTheNextKiller got for playing once in her life and DCing 60 seconds into the game when she ran into a wall 4 years ago.
1 -
Yes, it is somewhat Kafkaesque.
0 -
Lmao
0 -
At first they remove the masks with no adequate reason.
there was an adequate reason though.
Then they decide to compensate with 6k shards for 4 masks (look in the store how much a single head cosmetic is).
As far as I remember, those 4 masks were actually completely free. There are also other free cosmetics only obtained by playtime (see free part of the rift for example
THEN they are unable to do it instantly
thats also understandable, as they actually needed to track the people until the very moment of the update.
i will agree with the rest of your comment though.
0 -
Yeah 4 common masks with a value of 900 shards each so we got 2400 shards for free (900*4=3600)
0 -
Got mine just now.
It just took longer then 24 hours so they might have some difficulty
0 -
Imagine using logic on this forum. Begone, heathen!
1
