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Rank didnt reset

Platform: Steam

Description: Survivor Rank did not reset despite not playing for a few months. I thought it was a visual error at first but I am still being placed in matches with other high level survivors/killers. I have tried restarting and even validated the game files (through steam) with no luck. Any help would be greatly appreciated, thanks!

Steps: after updating my game I logged on and did not receive a rank reset

Frequency: every time I launch the game

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