My DLC characters are gone

the_ghost Member Posts: 1

Yesterday I was playing dbd and I was having fun as killer and survivor. But the next day when I got on my ps4 I loaded up dbd and I was quite happy to play. But when i chose killer and thought what killer I was going to play today and all of my DLC killers were gone but two that I purchased through the game and not the PlayStation store. So I thought I would restart the game no big deal? But when I chose killer again same thing happened and I checked the survivors and they were gone also so I checked the PlayStation store and it said I still had them.

14 votes

Fixed · Last Updated


  • ElectronicNoxBox
    ElectronicNoxBox Member Posts: 1

    Yeah same thing happened to me just today? I was playing Oni and then all the sudden nothing works after game so I re open the application and all the dlc characters I bought were greyed out and I checked to see if I could redownload them and it said they were installed? I was thinking an in game bug maybe?

  • KyleS
    KyleS Member Posts: 1

    I just logged in to my game today and experienced the same problem with my dlc survivors . It still shows my David king as level 41 but it says I need to buy him in the PlayStation store but every time I go to the dlc page it says I already downloaded it. I have the same problem with my detective tapp and all of the dlc killers I have bought.

  • Tigzy
    Tigzy Member Posts: 4

    The exact same thing happened to me just now..

  • Blueberry
    Blueberry Member Posts: 11,963

    I just logged into the game to find myself no longer having the Stranger Things DLC. It shows them greyed out on the character select screen. I already had both survivors and Demo at lvl 50 with Steve p2, Nancy p3, and Demo p3 with all perks in the game at T3.

    Platform: PC

  • MrDecisive
    MrDecisive Member Posts: 61

    me and my friends steams lost connection and when we logged back in they lost a chapter and me i lost all of my chapters and i lost the game and apparently i have to buy them again

  • DuckPOTATODud
    DuckPOTATODud Member Posts: 3

    Same thing happened to me as well, for some reason it let me keep Myers, Doctor, Hag, and Pyramid head but all of my other DLCs are gone

  • Blueberry
    Blueberry Member Posts: 11,963

    I had the same issue. It took the Stranger Things DLC from me.

  • Mandy
    Mandy Administrator, Dev, Community Manager Posts: 21,956

    Try logging out of Steam and then log back into Steam, is this fixing it for you?

  • emyung
    emyung Member Posts: 138

    For me it is worse. I get a "purchase" button instead of a "play" button on Steam.

  • emyung
    emyung Member Posts: 138

    I have the same issue. Instead of a play button, I have a "purchase" button on Steam.

  • DuckPOTATODud
    DuckPOTATODud Member Posts: 3

    I've tried this a few times now, and most of my killers and survivors have returned, however Freddy, Quentin, Ash, Ghost face, and Cannibal still remain locked. Are there any other fixes that I can try?

  • MrDecisive
    MrDecisive Member Posts: 61

    the only thing i didnt lose is my exclusive dlcs and the charity case, but i lost other games too besides dbd

  • Mandy
    Mandy Administrator, Dev, Community Manager Posts: 21,956

    Right now I don't have any more information than that, a quick search has shown we're not the only game affected by this - it looks like something happened wiht Steam maintenance as far as I can tell

  • Akito
    Akito Member Posts: 673

    same. first chains of hate and silent hil ldlcs was missing now steam tells me: Buy, instead of play this game ur playing since 6500 hours!

    Sure steam, sure. Dude Im scared that I lost my progress

  • ShaGGy6
    ShaGGy6 Member Posts: 1

    anyone have any new information on whats going on? lost my DLC's before a match and then after i restarted again it wont even let me play, just says purchase

  • chieftaco
    chieftaco Member Posts: 230

    i have all characters except pyramid head

    prestiged 3 times with all max perks.. i'm nearing 7000 hours.. today i notice half of my characters show the locked symbol and are greyed out as if i don't own them.. what is going on here? how did my game save get changed?

    how do i get my characters back? will they still have all of their stuff? i had a lot of year 4 event cakes on all of them.. what kind of bug is this?

  • artsss
    artsss Member Posts: 1

    This happened to me right now, after a while whithout playing the game, a few months ago I lost all my progress in game. TWICE! This is what happens when a company prioritizes making new clothes and stuff and don't work on the actual game. I remember now, why I wasn't playing this game at all in the last 6 months.

  • smellwell
    smellwell Member Posts: 7

    Couldn't launch game so I restarted steam. Now i have a "purchase" button in library instead of "play." I can click "purchase" then a play now button is on the store page just under "this game is in your library." But it doesn't launch, only reloads the store page.

  • Mang_Anwar
    Mang_Anwar Member Posts: 56

    I lost half of my killers... and I got a daily ritual of one of those killer... I tried to logging out steam then re-login, now I don't have the game... THIS IS GREAT!

  • Kavor
    Kavor Member Posts: 6

    Same thing here !

  • Rabbitxp
    Rabbitxp Member Posts: 1

    I purchased the game awhile ago and put in many hours i get off work go to play today and it ask me to buy the game again. I try to run the game sends me to the store page and says play again i click that nothing launches and it sends me back to the store page. I reinstall steam and the game does not show on my library anymore. I am very confused

  • Blueberry
    Blueberry Member Posts: 11,963

    Update: Now it's also saying I don't own the game at all after logging out of steam and back in.

  • HarleyQuinn
    HarleyQuinn Member Posts: 247

    Omg DBD...I know they’re trying, but it’s seriously alarming how many bugs they have in their game. It feels like an unfinished product.

  • NekoGamerX
    NekoGamerX Member Posts: 5,062

    glad this not happen to me on both steam and ps4 this sucks hope there fix somewhere in the works.

  • radwulf
    radwulf Member Posts: 110

    Same here, level 50 p3 demogorgon... but i dont own it... comon guys

  • BuggyNurseMain
    BuggyNurseMain Member Posts: 38


    I can't launch the game from steam anymore. It says I need to purchase it, but I already have it. When I launch the game via .exe it says I need to log into steam. I got disconnected from Steam while in game and it kicked me out. I cannot even get back into the game.

  • BuggyNurseMain
    BuggyNurseMain Member Posts: 38

    I already sent in a support ticket on Steam, I just wanted to see if there was any problems on this end.

  • Qoco
    Qoco Member Posts: 10

    it could be something to do with Steams Regular Tuesday Maintenance.

    I would give it some time, no more than 3 hours and re-check it again

  • martinp
    martinp Member Posts: 4


    As the title says, I can't use the game I bought long time ago and all my dlc's anymore. On my steam window, the only thing I can do is hit a button that says Buy, like if I don't have my game. To be honest, I am very worried about that. Am I going to lose all my progress? I have 1.5k hours here and millions of bloodpoints invested, event items, outfits...

    By the way, I will use this message to say again that I have an awful bug that I had reported here a few months ago. Still I didn't get any answer. Please, show some interest on the community. I can't play 3 games in a row with my friend because I always have an unknown error, and the only way to solve it is rebooting the game.

    Very dissapointed.

    Sorry for my bad english

  • dOiNgEnSyOu
    dOiNgEnSyOu Member Posts: 1
    edited August 2020

    Same. Almost 1k hours, don't have the game on my steam anymore and don't have my dlcs, only ones that are shown are Silent Hill and Charity Case. Last time I played the game was in 1 aug so there's nothing to do with bein inactive for too long. Everybody seems to be having the problem, cause most of my friends on steam played the game and now there's no one online and they keep trying to relog to see if the game is there. What is this? I have the game for two years. Never had a problem with it like this

    Post edited by dOiNgEnSyOu on
  • sakha
    sakha Member Posts: 66

    cant play. game want for buy again (after 4 years and 900hours)

  • virindi1
    virindi1 Member Posts: 2

    same here. all DLC is gone

  • Drag0n333
    Drag0n333 Member Posts: 3

    You just have to wait a couple hours and they'll come back, just had this happen to me and I came here. If they don't come back withing like a half a day or more then its a real problem

  • BlackCipher
    BlackCipher Member Posts: 5
    I have a problem I have the game bought since 2018, but it is the first time that this happens to me and that to enter the game it asks me to buy it when I already have it purchased, I get that I have it installed but not purchased and there are no returns or anything I already checked I have several dlcs purchased too, I hope you can help me, my steam profile is as follows (

  • NekoGamerX
    NekoGamerX Member Posts: 5,062

    i haven't been on steam all day but is it just dead by daylight or any steam games?

  • TheAssassin152
    TheAssassin152 Member Posts: 2

    I have been playing this game for years and now it says that I need to rebuy it? I saw the post above just telling you guys.

  • TotemsCleanser
    TotemsCleanser Member Posts: 617

    I'm having the same problem with Blasphemous and Bloodstained: Ritual of the Night. The rest of my games are available.

  • Undraiks
    Undraiks Member Posts: 2

    i can't play the game anymore, Steam tells me I don't have it, but when I try to re-buy the game, it says that it is already in my library...

    I want to play everyday because I want to earn all the rift's items please, help :(

  • NekoGamerX
    NekoGamerX Member Posts: 5,062

    well this steam thing for sure I'm going check i got one of tho games too hope this fix this soon.

  • soverly
    soverly Member Posts: 1

    Same issue. Game booted up fine a few hours ago, went to play mc for a while, came back, and it was not in my library. I go to the store and it says "in your library". Tried uninstalling and reinstalling but can't find any download/install option. So mad because I want to play >:(

  • MGTKumoni
    MGTKumoni Member Posts: 1

    i have the same problem, did you have any solution? or the problem continue?

  • Gay Myers (Luzi)
    Gay Myers (Luzi) Member Posts: 4,427

    Hello, some users have found that this helps them: Steam > Settings > Download tab and click Clear download cache

    Please try this out. If this doesn't work, I'm deeply sorry. There isn't much I can't do sadly. I ask you to be patient and wait.

  • Doudou
    Doudou Member Posts: 36
    edited August 2020

    Exact same problems here. I did this and now I can play again. I cleared my download cache in steam settings.

  • YumiiXO
    YumiiXO Member Posts: 97

    It's steam not dbd bruh if you purchased dlcs from steams store it won't show because steam is messed up pretty bad atm it's not only affecting dbd.

  • HarleyQuinn
    HarleyQuinn Member Posts: 247

    Okay, that may be true, but I still stand by what I said lmfao. There’s so many bugs in DBD & we all know it.

  • TheC2G
    TheC2G Member Posts: 1
    edited August 2020

    Clearing download cache worked for me!

  • sxdarkseerxss
    sxdarkseerxss Member Posts: 1

    a mi me pasa igual,justo hoy queria jugar , pero me aparece comprar cuando ya lo tengo :( , espero lo solucionen

  • stefkoh
    stefkoh Member Posts: 2
    edited August 2020

    Lost my DLC cosmetics, however, a restart of Steam brought them back. Thanks for posting this fix!

  • emyung
    emyung Member Posts: 138

    Hm.... interesting. I waked up in the morning. Logged in. Still "purchase" problem. After a few minutes logged again. Seemed fixed.

  • Mandy
    Mandy Administrator, Dev, Community Manager Posts: 21,956

    I'm going to close this thread, as the issue has been resolved and we have pinned information for anybody who still has to clear their download cache.

This discussion has been closed.