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Game not counting losing pips

hello so today i was a rank 6 pip level 4 i won 2 games in a row earning 1 pip for both games separately and it didn’t count both of them and counted it as a disconnect resulting to my current level. Recently now i played 3 games and now at rank 6 pip level 2. Please explain why this is happening and if i regain my pips back if possible

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