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Rank Reset Twice

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Hello, on the 12th of November my rank reset from Iridescent IV to Ash IV. However, I chose not to think too much of it as I still got all of my blood points. So, wanting to grind a little to try to start making my way back to Iridescent, I played a few matches until I reached Ash II. But for some reason, it reset my rank all over again. It wasn't too big of a loss but still it was time and effort put in that was wasted over this bug.

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