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Grade error progress - Xbox Series X

Play this game pretty often. Have been for a good year or two now. Killer main, don't play survivor too often. But every single ######### time I play I always get this. It does my head in. What's the point of playing if my rank won't even progress? Yeah rank isn't everything, but I actually wanna play some good survivors with the crappy new MMR system or whatever it is. I want a challenge. Let me rank up. Please. This has been a problem for me, for agessss. Fix it

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