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News | Auric Cells Packs: Conversion Rate Adjustments

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not_Queen
not_Queen Member Posts: 1,114
edited August 2019 in General News

Good news everyone!

Some of you might have noticed that a few hours after the PC Store Launch, we adjusted the conversion rate from USD to local currencies for all the countries listed below. This means that the price of all Auric Cells packs was lowered for players in these countries. The change was made to better reflect the local current exchange rates and cost of living.

We understand that the players who bought Auric Cells packs before the change bought them in good faith, so we will immediately roll out compensation to all affected players. We apologize for our mistake and any inconvenience this may have caused.

Details of the changes


EDIT: Adding Russia to the list (RUB) 76 (old rate) 26.6 (new rate)

Compensation policy

We decided to compensate all the affected players by giving them EXTRA AURIC CELLS (representing the difference between the AURIC CELLS they received and what they should have received based on the new currency rate, multiplied by 2).

Detailed example

  • If a player bought the 500 Auric Cells pack in GBP yesterday, he paid 0.96GBP (old conversion rate)*5 = 4.8GBP and received 500 Auric Cells.
  • With the new conversion rate at 0.75GBP , this player would theoretically receive 640 AURIC CELLS with 4.8GBP. As a reminder, our new 500 Auric Cells packs is now priced at 3.75GBP.
  • Difference between 640 AURIC CELLS and 500 AURIC CELLS = 140. And 140 Multiplied by 2 = 280.
  • So we will compensate this player by giving them 280 EXTRA AURIC CELLS.

If you are affected

We already started rolling out compensation for the 1600 affected players. Note that if you receive compensation while playing the game, you need to restart to validate the credit. If you have been affected by the issue and did not receive compensation by June 18th, please contact our Customer Support at support.deadbydaylight.com with proof of purchase.

Post edited by Peanits on