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Can't submit a request on the support website

Rubi
Rubi Member Posts: 6
in Ask the Community

Hi everybody,


I wanna send a request to the support team because a player wrote very terrible things in the after game chat. But everytime when I submit the request I get this message:

dbd_support_error.png

What did I wrong? I have already submit some request (because of cheater/hacker) in the past and back then it works. (I test it with Firefox and Chrome) I hope someone can help me. :/

Best Answer

  • Mooks
    Mooks Member Posts: 14,794
    Answer ✓

    If the player was saying reportable stuff in the in-game after chat, you just need to report them in-game - the report will automatically include the chat log and no additional support ticket is needed for this case!

    As to the error message.. don’t know, maybe something was changed on their side just now and needs to be updated? Can’t really test it myself without creating a false support ticket.

    you used this page and were able to fill in all inputs etc I assume?

    https://support.deadbydaylight.com/hc/en-us/requests/new