Loading in to dbd

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Every so often when i try to load into a game ill get stuck in the loading screen and wont get anyfurther (loading into the game, sent to the main menu, or endgame menu) i have to quit out of dbd and load back in but when i do i have a matchmaking penalty, and now bc it happened so many times I have a 12 minute penalty for not even doing anything. 💀💀

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