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Email not receiving passcode reset email

Strontium_slider
Strontium_slider Member Posts: 3
in Ask the Community

Whenever I put in my email to the forgot passcode page, it recognises that my email is in use by sending me to the next page to put in the code but I do not receive a code in my inbox. I have checked my trash and spam and filters, and I have tried resending the code but it doesn’t seem to help.