Please check if your issue has already been reported first!

When reporting a bug, please follow the template provided, otherwise the report will be declined. The information requested is vital to allow us to correctly reproduce and then fix what you are reporting.
We have temporarily disabled The Houndmaster (Bone Chill Event queue) and Baermar Uraz's Ugly Sweater Cosmetic (all queues) due to issues affecting gameplay.

Visit the Kill Switch Master List for more information on these and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list
The Dead by Daylight team would like your feedback in a Player Satisfaction survey.

We encourage you to be as honest as possible in letting us know how you feel about the game. The information and answers provided are anonymous, not shared with any third-party, and will not be used for purposes other than survey analysis.

Access the survey HERE!

Game constantly losing connection (my internet is fine)

Every single time I load up the game and go into a match of killer (online and offline) or survivor within 5 minutes my game freezes, kicks me out of the match back into the lobby. Also every time without fail, when my game lags out, my phone loses its Wi-Fi connection too. But I can say confidently that it is not my internet as I’ve played several other online games and I have not had a single problem with them. I need some kind of help because it is driving me absolutely crazy and I have just wasted money on the game, now it’s pretty much useless to me as I cannot use what I bought.

1
1 votes

Need more info · Last Updated

When you have a moment, please add what platform you are experiencing this issue on, and if any, further information you feel may be helpful. Thank you.