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PC - Game crashes when opened

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benewto_
benewto_ Member Posts: 2
edited April 28 in Ask the Community

Since the new update, I've been unable to play the game nor start it even. This is the steps it takes to crash:

Step 1: Click on the game on Epic Store.

Step 2: EasyAntiCheats bar loads super fast.

Step 3: Game crashes.

I've tried everything. Uninstall the game, verify the files, reinstall Epic Games, look for updates on windows,… nothing is working. My computer meets the minimal requirements to play. Can anybody help with this issue?

Here's a screenshot of the crash. I'll upload the logs, but it's just a bunch of symbols, i don't know why.

EDIT: Support team helped with this one. The told me to load the game with DX11 and it finally worked. The bad side is that when it reaches the main menu it crashes again with a different error…

Error 1

Captura.PNG

Error 2

newerror.JPG

Post edited by benewto_ on