Please check if your issue has already been reported first!

When reporting a bug, please follow the template provided, otherwise the report will be declined. The information requested is vital to allow us to correctly reproduce and then fix what you are reporting.
We have temporarily disabled The Houndmaster (Bone Chill Event queue) and Baermar Uraz's Ugly Sweater Cosmetic (all queues) due to issues affecting gameplay.

Visit the Kill Switch Master List for more information on these and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list
The Dead by Daylight team would like your feedback in a Player Satisfaction survey.

We encourage you to be as honest as possible in letting us know how you feel about the game. The information and answers provided are anonymous, not shared with any third-party, and will not be used for purposes other than survey analysis.

Access the survey HERE!

Game freezing while loading

pastell
pastell Member Posts: 2
edited May 1 in Bug Reporting

Never had an issue with Dead by Daylight freezing, but after I downloaded 7.7.0A update my game keeps freezing when I'm loading into a match/lobby.

1
Up
1 votes

Need more info · Last Updated

Comments

  • JocelynAwakens
    JocelynAwakens Member, Administrator, Mod, Co-ordinator Posts: 1,674

    Hello, can we get more info? Platform, logs if possible? Thank you!

  • pastell
    pastell Member Posts: 2

    Can't really say much because I'm pretty glueless about logs and some other stuff but I play on laptop and fulfill all requirements to play the game, never had any issues with the game except for it crashing a few times which I already fixed. Before I updated the game to 7.7.0A I didn't have any issues either but after I updated it my game keeps freezing mostly when I load into a match, I can mostly play 1-3 matches before it freezes. At first it also only froze the game but now it freezes my entire laptop. I reinstalled the game multiple times, verified the game files multiple times and checked if my laptop has any update but nothing of that worked. Sorry if this still isn't enough info but thats all I can say at the moment.