When reporting a bug, please follow the template provided, otherwise the report will be declined. The information requested is vital to allow us to correctly reproduce and then fix what you are reporting.
Visit the Kill Switch Master List for more information on these and other current known issues: https://forums.bhvr.com/dead-by-daylight/kb/articles/299-kill-switch-master-list
We encourage you to be as honest as possible in letting us know how you feel about the game. The information and answers provided are anonymous, not shared with any third-party, and will not be used for purposes other than survey analysis.
Access the survey HERE!
Unable to pick up item in chest
Ever since the huge item pop-up description was added, it's been more difficult to pick up items.
This happened to me today on PlayStation 4. In the same match, my friend on Switch experienced the same issue at a different chest (and that chest was not in a niche like this one, it was in a pretty open area). This specific instance happened in Hawkins, but it's happened on other maps.
When this happens: randomly ever since the item pop-up description was added to the game
Platforms: PlayStation 4, Switch
It's also been a problem lately that other survivors will stand near a chest as you're opening it and they'll body block you from being able to pick up the item. If I open a chest, I should be able to pick up the item. It makes no sense that I don't move an inch but I'm somehow blocked from picking up the item after the chest opens.